Due to the educational nature of our products, we have a no refund policy. All sales are final. In rare circumstances, we are willing to work with customers in unique situations. We are always willing to correct billing mistakes, of course. Please reach out to us at any time if you have any questions or concerns. The best way to contact us is by email: firstname.lastname@example.org
As much as we can, we fulfill orders immediately, automatically, giving access to courses ordered, right away. In some cases, especially with subscriptions we will need to manually fulfill courses, and in such scenarios we will fulfill orders within 1-2 business days.
We do use standard tracking of users on our website via Google Analytics to get better understanding of who's using our website and where they come from. We do not share information with any 3rd party.